Frequently Asked Questions:
Q. Do you accept phone orders?
A. Yes. Please click on this link Contact Us for the phone number and business hours.
Q. Will your video magnifiers connect to a computer or just a TV?
A. Yes. We carry magnifiers that will connect to TVs, Computers and VGA monitors. Some of our magnifiers will
connect to TVs as well as computers or VGA monitors. Please feel free to Contact Us and we will be happy identify
these magnifiers for you.
Q. What is the difference between color and black and white vision aids?
A. We sale only color video magnifiers because black and white vision aids work well on black and white items, but
can wash out or ghost color print and detail making it either impossible or nearly impossible to view. Many times
ghosted details are extremely difficult to view for users with perfect eyesight. For example, it can be very difficult for
black and white vision aids to view handwriting and may not display it at all when it is on color paper like checks and
greeting cards. Full color vision aids will allow the user to view many more types of items and does not have problems
displaying details based on color.
Q. Will I be able to view the whole page?
A. As with any video magnifier, whether it is one produced by Vaughn Engineering or another company, the image is
captured with a camera. And, just like when you take a picture with a camera, if you want to see a larger view, you have
two choices; keep the dimensions of image (picture) the same size but see less of the object (zoom in), or, blow up the
whole image to a larger size like a poster or bill board. To achieve magnification with any video magnifier requires
that you either view a small area or you use a really big TV or Monitor. The amount of the page that you will be able to
see depends on the magnification that you need, the capabilities of the video magnifier and the TV or monitor size that
you will be using. For help, please feel free to contact us.
Q. Do you ship to other countries?
A. Not all of our products will work outside of North America. In fact, attempted use of some products outside of North
America will damage them and void all warranties. For that reason, we typically do not ship outside of North America.
Q. I have sensitive eyes due to my eye condition. Do your video magnifiers produce much glare.
A. Our EZVU Video Magnifier series uses a low light cameras that works well in normal and low lighting conditions to
reduce glare and many of the Bierley products that we carry also take measures to reduce glare.
Q. Do I need a handheld, desktop or portable vision aid?
A. That depends on how it is used, if the user has any physical limitations and personal preference. Please feel free to
contact us and we will be happy to discuss your needs and make relevant suggestions.
Q. What magnification do I need?
A. Magnification needs vary by user and their degree of vision loss. Please free to view our Magnification Chart and
our Sample Letter size page to determine the level of magnification that you may need, or contact us and we will be
happy to discuss your needs and make relevant suggestions.
Q. Why are some magnifications listed as approximate.
A. First, if the image is being viewed on a TV or monitor some brands are not the exact size that they are advertised to
be. For example, brand X’s 20” TV might have a screen that is ½” larger diagonally than brand Y’s TV screen. This
difference in size will affect the magnification. There may also be a difference in the way different brands and models
display images through their video input jacks.
Q. I noticed that some other brands of video vision aids have a lot of controls and buttons. Where
are these controls and buttons on the your products?
A. Many of our customers have physical limitations. To meet their needs, many of the Video Magnifiers that we sale
have been designed to be simple and easy to use.
Q. If I find that your magnifier is not suitable to my needs, can I return it?
A. If within the first 14 days of owning your magnifier purchased from Vaughn Engineering you find that it does not meet
your needs, you may return it for a refund under the terms of our 14 day return policy. Click here to
review return policy.
Q. What if I have problems hooking up or operating the vision aid?
A. Contact information for customer support is included with each product that we sale. We urge our customers to
contact our support team at the toll free number listed in the manual if they have any questions or problems.
Please contact us if you have questions that are not addressed above.
Q. Do you accept phone orders?
A. Yes. Please click on this link Contact Us for the phone number and business hours.
Q. Will your video magnifiers connect to a computer or just a TV?
A. Yes. We carry magnifiers that will connect to TVs, Computers and VGA monitors. Some of our magnifiers will
connect to TVs as well as computers or VGA monitors. Please feel free to Contact Us and we will be happy identify
these magnifiers for you.
Q. What is the difference between color and black and white vision aids?
A. We sale only color video magnifiers because black and white vision aids work well on black and white items, but
can wash out or ghost color print and detail making it either impossible or nearly impossible to view. Many times
ghosted details are extremely difficult to view for users with perfect eyesight. For example, it can be very difficult for
black and white vision aids to view handwriting and may not display it at all when it is on color paper like checks and
greeting cards. Full color vision aids will allow the user to view many more types of items and does not have problems
displaying details based on color.
Q. Will I be able to view the whole page?
A. As with any video magnifier, whether it is one produced by Vaughn Engineering or another company, the image is
captured with a camera. And, just like when you take a picture with a camera, if you want to see a larger view, you have
two choices; keep the dimensions of image (picture) the same size but see less of the object (zoom in), or, blow up the
whole image to a larger size like a poster or bill board. To achieve magnification with any video magnifier requires
that you either view a small area or you use a really big TV or Monitor. The amount of the page that you will be able to
see depends on the magnification that you need, the capabilities of the video magnifier and the TV or monitor size that
you will be using. For help, please feel free to contact us.
Q. Do you ship to other countries?
A. Not all of our products will work outside of North America. In fact, attempted use of some products outside of North
America will damage them and void all warranties. For that reason, we typically do not ship outside of North America.
Q. I have sensitive eyes due to my eye condition. Do your video magnifiers produce much glare.
A. Our EZVU Video Magnifier series uses a low light cameras that works well in normal and low lighting conditions to
reduce glare and many of the Bierley products that we carry also take measures to reduce glare.
Q. Do I need a handheld, desktop or portable vision aid?
A. That depends on how it is used, if the user has any physical limitations and personal preference. Please feel free to
contact us and we will be happy to discuss your needs and make relevant suggestions.
Q. What magnification do I need?
A. Magnification needs vary by user and their degree of vision loss. Please free to view our Magnification Chart and
our Sample Letter size page to determine the level of magnification that you may need, or contact us and we will be
happy to discuss your needs and make relevant suggestions.
Q. Why are some magnifications listed as approximate.
A. First, if the image is being viewed on a TV or monitor some brands are not the exact size that they are advertised to
be. For example, brand X’s 20” TV might have a screen that is ½” larger diagonally than brand Y’s TV screen. This
difference in size will affect the magnification. There may also be a difference in the way different brands and models
display images through their video input jacks.
Q. I noticed that some other brands of video vision aids have a lot of controls and buttons. Where
are these controls and buttons on the your products?
A. Many of our customers have physical limitations. To meet their needs, many of the Video Magnifiers that we sale
have been designed to be simple and easy to use.
Q. If I find that your magnifier is not suitable to my needs, can I return it?
A. If within the first 14 days of owning your magnifier purchased from Vaughn Engineering you find that it does not meet
your needs, you may return it for a refund under the terms of our 14 day return policy. Click here to
review return policy.
Q. What if I have problems hooking up or operating the vision aid?
A. Contact information for customer support is included with each product that we sale. We urge our customers to
contact our support team at the toll free number listed in the manual if they have any questions or problems.
Please contact us if you have questions that are not addressed above.
Vaughn Enginieering Frequently Asked Question
