Customer Care
Simply put, we're not happy unless you are, period. If you are not happy with the performance of the vision
aid, feel it may not be operating correctly, or you need help operating it, please contact us immediately. We
will do our very best to help you and resolve any issue in a quick and friendly manner.
Simply put, we're not happy unless you are, period. If you are not happy with the performance of the vision
aid, feel it may not be operating correctly, or you need help operating it, please contact us immediately. We
will do our very best to help you and resolve any issue in a quick and friendly manner.
Phone Orders
Credit card phone orders are accepted Monday thru Friday 9AM to 6PM or Saturday 10AM to 2PM Pacific
by calling Toll Free (877) 635-9488 except on major holidays. For our customer's safety, all Credit Card
information is inputted directly into our terminal at the time of your phone call. Once this information is
electronically inputted and transmitted, we no longer have access to your credit card or financial
information. (See Privacy Policy below).
Credit card phone orders are accepted Monday thru Friday 9AM to 6PM or Saturday 10AM to 2PM Pacific
by calling Toll Free (877) 635-9488 except on major holidays. For our customer's safety, all Credit Card
information is inputted directly into our terminal at the time of your phone call. Once this information is
electronically inputted and transmitted, we no longer have access to your credit card or financial
information. (See Privacy Policy below).
Privacy/Security
You can shop at Vaughn Engineering (www.zoomshroom.com) with confidence. We have partnered with
Authorize.Net, a leading payment gateway since 1996, to accept credit cards and online payments safely
and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information
through the credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
For additional information regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy Policy.
Vaughn Engineering (www.zoomshroom.com) is registered with the Authorize.Net Verified Merchant Seal
program.
If there are ever any questions concerning security, please do not hesitate to contact us.
You can shop at Vaughn Engineering (www.zoomshroom.com) with confidence. We have partnered with
Authorize.Net, a leading payment gateway since 1996, to accept credit cards and online payments safely
and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information
through the credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect
customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy Policy.
Vaughn Engineering (www.zoomshroom.com) is registered with the Authorize.Net Verified Merchant Seal
program.
If there are ever any questions concerning security, please do not hesitate to contact us.
Policies
If within 14 days you decide that the product does not meet your needs; you may contact us for a return
authorization and return the product and all accessories in new (without damage), resalable condition in
the original packaging. The original purchase cost excluding shipping and a 15% restocking fee will be
refunded. The customer pays for return shipping.
All returned items must:
Be in new, resalable condition and not contain any damage including but not limited to damage that may
occur during use or return shipping.
Must include all original accessories.
Be in the original packaging.
Include proof of purchase.
If you do find that you need to return your purchase, please be sure to package it well. We absolutely
cannot accept damaged items for return, but we will be happy to try to help you resolve any issues you
may have in other ways. Please contact us if you have any issues or problems. We want you to enjoy your
purchase as much as possible.
- Warranty
- All Video Magnifiers sold by Vaughn Engineering carry a 1 Year Warranty
- 14 Day Money Back Guarantee Return Policy
If within 14 days you decide that the product does not meet your needs; you may contact us for a return
authorization and return the product and all accessories in new (without damage), resalable condition in
the original packaging. The original purchase cost excluding shipping and a 15% restocking fee will be
refunded. The customer pays for return shipping.
All returned items must:
Be in new, resalable condition and not contain any damage including but not limited to damage that may
occur during use or return shipping.
Must include all original accessories.
Be in the original packaging.
Include proof of purchase.
If you do find that you need to return your purchase, please be sure to package it well. We absolutely
cannot accept damaged items for return, but we will be happy to try to help you resolve any issues you
may have in other ways. Please contact us if you have any issues or problems. We want you to enjoy your
purchase as much as possible.
Shipping
All items ship within 3 business days or sooner when in stock. On the rare occasion that an item cannot
be shipped within 3 business days, the buyer will be notified and given the choice of delivery of the next
available item or a full refund. Please feel free to contact us regarding inventory statuses and shipping
schedules.
Ground shipments will be shipped by UPS, Fedex or US Mail. If you prefer a shipping method not listed
(Next Day, etc.) or a particular carrier, please contact us for pricing and availability.
Customers will be notified of tracking information and Shipping date.
For other shipping methods or fees to areas in North America that are outside the Continental United
States, please contact us.
All items ship within 3 business days or sooner when in stock. On the rare occasion that an item cannot
be shipped within 3 business days, the buyer will be notified and given the choice of delivery of the next
available item or a full refund. Please feel free to contact us regarding inventory statuses and shipping
schedules.
Ground shipments will be shipped by UPS, Fedex or US Mail. If you prefer a shipping method not listed
(Next Day, etc.) or a particular carrier, please contact us for pricing and availability.
Customers will be notified of tracking information and Shipping date.
For other shipping methods or fees to areas in North America that are outside the Continental United
States, please contact us.
Vaughn Engineering Policies and Customer Service
